Frequently Asked Questions

Everything you need to know about our organic beauty solutions.

Are your products truly 100% natural?

Yes, we prioritize plant-based ingredients and avoid synthetic fragrances, parabens, and sulfates. Each product page features a full list of botanical ingredients for complete transparency.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin or hair type, you can return it for a full refund or store credit, even if it has been lightly used.

Do you test your skincare or haircare on animals?

Never. We are a strictly cruelty-free brand and only work with suppliers who uphold the same ethical standards. Most of our range is also 100% vegan.

How should I store my natural products?

Since we use natural preservatives, we recommend storing your items in a cool, dry place away from direct sunlight to maintain the potency of the essential oils and botanical extracts.

Can I track my order once it has been placed?

Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.